A jack of no trades, Grand Alarms are what is supposed to be an Alarm company that installs Home Alarms, Vaccums, Home Automation, and some other services.
We ordered full home automation, as well as wiring of network cables, HDMI, etc from Grand Alarms Ltd. 8 months before our closing date. Our closing was in March 2017.
We took about 45 days to renovate some of the house hoping the wiring and Control4 installation would be done in time for us to move in, while constantly asking Jacqueline from Grand Alarms for updates.
Grand Alarms DO NOT ANSWER THEIR PHONE
! I have never dealt with a company that is so difficult to get a hold of. They plain and simply IGNORE you.
At the start of May, Jacqueline FINALLY answered my call and scheduled our Control4 appointment for June 9th.
I'd like to preface the next sentence by saying that these morons ran all of the speaker cables in the family room to the middle of the wall (looked terrible). We rerouted these cables under a cabinet in the bar.
Grand Alarms "Installer" came yesterday to do the Control4 setup (I double quote Installer because I don't believe this gentleman knew much about how to actually set up such system, his name was Rolf (or Wolf?)). The same gentleman claimed that a CLEARLY blown speaker they installed was "not the fault of the speaker" when the other 4 speakers sound perfect, but the one that sounds like it's playing through a plastic bag on a windy day is "not the fault of the speaker". Great.
They looked and twiddled their thumbs for a few hours, and then finally came up and said: "Oh, we're leaving".
To my bewilderment, I commented on how nothing has been done, and their response was "Oh, the cables were moved so we need to get our supervisor to verify them". What does that even mean?! You're the installer, you put the cables, we just MOVED them to a spot that is actually hidden instead of the middle of the room.
I call Jacqueline, which to my absolute expectation went to voicemail. I also sent her an email at this point stating I just want to cancel this because I don't believe their company can actually complete such setup, and for me to get a full refund.
Her response is below:
at 3PM on Saturday (the next day), her Supervisor has not called, showed up, nothing.
I emailed her twice yesterday asking for a time, emailed and called once today, nothing.
I decided to cancel and go with a different company. That was no easy feat, but after a review on HomeStars they complied.
We had Control4 installed by the new dealer, and we wanted to integrate our Alarm (that Grand Alarms installed). The dealer stated that we just need to contact Grand Alarm for the key to our alarm and they can integrate it without issues.
Grand Alarms, as if they were operated by a 12-year-old child, out of complete spite; said no. They wouldn't release the keys for us to integrate into control4.
So as any normal person would do, I just changed Alarm companies (at my own expense), and told them since they wouldn't do that to void their contract and cancel the service.
Fast forward 8 months and our central vacuum (that Grand Alarms also installed) stops working, so we call them to get someone out to look into it.
They told us that because we haven't paid for the alarm service, our VACUUM'S WARRANTY IS VOID! (are you kidding me?!)
a week or so after this, I get a phone call from Collections (the rudest person I've ever had the displeasure of speaking with), harassing me and my wife that we owe $2,486.00 for alarm (in 8 months?!)
I asked collections to send me the invoice since I had no idea where they got their total owed number from. Attached below is the invoice. Issue date of Jan 30th, never sent to us before, in collections threatening to ruin credit less than 30 days after the issue date, and 2 weeks before the actual due date on the invoice. Sounds like a giant scam.
IF YOU HAVE A SIMILAR STORY YOU WANT TO SHARE WITH THE WORLD ABOUT GRAND ALARMS, PLEASE EMAIL IT TO